Vision and Mission

ITSC strives to assist HSMC to become an elite private university with world-class IT services, support, and applications.   To achieve this mission, we have four goals:

 

Infrastructure and Facilities


  • To manage a world-class network and system infrastructure for our services and applications.
  • To maintain our IT/AV facilities, especially in classrooms and laboratories, to ensure high availability.
  • To enforce security measures and monitor the system operation to prevent from hacking and intrusion.

 

Teaching and Learning


  • To manage our e-learning platforms to support teaching and learning.
  • To introduce innovative technologies to enhance teaching and learning.
  • To provide support to teachers and students in the use of IT/AV for teaching and learning.

 

Consultation and Development


  • To consult with departments on their IT needs for automation, analytics, and research projects.
  • To develop useful applications that will enhance college operations and user services.
  • To assist college and departments to generate information reports for management decisions.

 

Services and Support


  • To receive calls from users and provide timely support on needs and problems.
  • To monitor IT/AV facilities and take preventive actions whenever possible.
  • To execute maintenance and upgrade plans and keep facilities in good working order.

 

Our Teams

We have 3 professional service teams that provide key services highlighted as follows:

Team Services provided
Application Development Service
  • To research and develop IT applications for academic and administrative units
  • To enhance, maintain and integrate different applications
  • To provide application support and report generation services for departments
Network and System Service
  • To manage servers to ensure reliable access to information services
  • To manage user accounts for access to various systems and services
  • To manage and maintain computer networks and internet services
  • To manage the WiFi network for mobile users
User Support Service
  • To offer end users with IT/AV support and training
  • To manage and maintain IT/AV facilities in the College
  • To provide installation, maintenance and support service on all IT/AV equipment in HSMC

 

Besides, we also provide consultancy service to departments and users on IT needs for automation, analytics, and research projects. You are most welcome to contact us at itsc@hsmc.edu.hk.

 

Contact Us

 

Should you have any inquiries about our services, please feel free to contact us by the following methods:

 

IT Help Desk


Location   M805
Opening Hours   Monday - Friday: 08:30 - 18:00
Saturday: 9:00 - 12:00
Sunday & public holidays: Closed
Hotline   3963-5160
Email   itsc@hsmc.edu.hk